Return Policy
RETURNS AND REFUNDS
A refund will be offered to customers if they return eligible goods within 14 days of receiving them. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note saffron cannot be returned as it is a perishable item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached as received and unopened.
Several types of goods are exempt from being returned. We do not accept returns of products that are food stuffs which have been opened.
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Additional non-returnable items:
* Perishable Items e.g. saffron
* Gift cards
* Custom items unless faulty
* An item you knew was faulty when you bought it
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To complete your return, we require a receipt or proof of purchase.
Refunds must be acknowledged by us first by contacting us at info@englishsaffron.co.uk then sent directly to our registered address
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There are certain situations where only partial refunds may be granted only on our say so: (if applicable)
* Items with obvious signs of use (excluding saffron - no refund will be given)
* Sealed items other than saffron that have been opened
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@englishsaffron.co.uk
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Sale items (if applicable)
Sale items have the same refund laws as full priced items.
Exchanges and Repairs (if applicable)
We only replace or repair items if they are defective on receipt and we cannot prove it was not defective when you bought it. We also need proof of purchase or a receipt. If over 6 months has passed we will require proof that the item was faulty when bought. We will then repair the item or exchange it for the same item. Send us an email at info@englishsaffron.co.uk and send your item to: 12 Palfrey Close, St. Albans, HRT, AL3 5RE, United Kingdom.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (excluding return and original postage and any usage costs as explained above) Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
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Shipping
To return your product, you should mail your product to: 12 Palfrey Close, St. Albans, HRT, AL3 5RE, United Kingdom. If you return your item without our say so you have no guarantee that you will receive a refund, full refund, exchange or repair and you are sending it at your own risk.
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You will be responsible for paying for your own shipping costs for receiving (original and re-shipping costs if applicable) and returning your item(s). Exchanged items or replacement item re-shipping will be paid by you first before we ship the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of original and return shipping (unless sent and paid by you) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, you should consider using a trackable postal service or purchasing postal insurance. We don’t guarantee that we will receive your returned item and will not be held accountable or for damage to item(s) during shipping.